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Training That Translates to Performance

With practical, performance-driven training services, Mel Lester of The Business Edge can help you bridge the gap between ideas and implementation. The advantages he brings to your professional development activities include:

Preparation involves defining not only the topics to be covered, but the tangible outcomes you’re seeking. The content of each program is tailored to meet the unique objectives identified.

People learn best by doing. Mel’s programs include real-life exercises that immediately demonstrate the benefits of the skills and strategies being learned.

Whereas most training focuses on tactics (how), Mel also outlines the strategic context (why) behind the skills being taught. This increases on-the-job application of the material covered.

Mel brings notable expertise in leading behavioral change and performance improvement. He can help you ensure a good return on your training investment by guiding participants through the sometimes difficult process of adopting the new skills and strategies they learned.

Mel provides one of the best values you’ll find for training services. Costs are largely based on the time involved rather than a per-head basis. Clients can reproduce materials to further reduce costs.

The following is an abbreviated list of popular topics addressed through The Business Edge’s customized seminars and workshops:

The Leader’s Leverage. Leadership development specifically oriented to people with technical backgrounds. Key subject areas include applying the three levels of “leaders leverage,” characteristics of effective leaders, the leader’s four core competencies.

The Change Leader. Optimal strategies for company or business unit managers in guiding organizational changes and implementing corporate initiatives. Course content includes: why people resist change, the three stages of organizational change, communicating vision and the compelling case for change, maintaining progress, rooting change in the corporate culture.

Project Delivery

Project Mastery. Strategies for increasing overall project success. Specifically designed for technical consulting and design firms. Topics include project planning, startup, teamwork and collaboration, monitoring progress, managing the client relationship, principles of quality assurance, managing change, conducting project reviews, project closeout.

The Service Difference. Superior client service is the best differentiation strategy in our business. This course shows you how. Outlines how to manage service activities to ensure consistent, high quality delivery. Addresses the critical role of service in creating added value, uncovering client expectations, creating “service deliverables,” soliciting client feedback.

Service-Centered Selling. Redefines the sales process for technical professionals, stressing service as the primary motivation for engaging new clients. Four key stages of this approach are: develop a service mindset, balance the relationship, identify the client’s real needs, and offer client-centered solutions.

Peerless Proposals. Creative strategies for preparing winning technical proposals. Based on Mel’s experience as corporate proposal manager where he compiled a 75% win rate.

People Builders. Outlines the crucial skills for being an effective supervisor, creating a dynamic and desirable workplace. Key content includes: what workers really want, motivating others, dealing with conflict, inspiring top performance.

Master Communicator. Business communication skills for building strategic relationships. Covers a wide range of topics (each of which can be taught separately):

• Principles of Persuasion. How to convince others to support or accept your ideas, proposals, strategies, etc. Plus special challenges faced by technical professionals in being persuasive.

• Presentations with Purpose. How to plan, prepare, and deliver presentations that help achieve your objectives.

• Writing for Results. Keys to effective business writing.

Creating a Safety Culture. Applying a behavioral safety approach, this course outlines how to move beyond safety practices to a safety culture. Includes the ABC Model of Management, how to conduct safety observations and feedback, and applying the Safety Behavior Triad: awareness, attitude, and ability.

The Time Investment. Strategies for making the best use of time, both personally and as a work group. Includes setting weekly goals, overcoming the urgency addiction, maximizing high impact activities.

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